1. General terms and conditions Beauty Unlimited Amsterdam

Entrepreneur identity:

Beauty Unlimited Amsterdam

Oude IJselstraat 15, 1078 CL Amsterdam

Chamber of Commerce: 70812810

VAT identification number: NL858469819B01

Article 1 - Definitions

In these General Terms and Conditions:

Entrepreneur: the natural or legal person who is registered with the Disputes Committee of Erisietsmisgoot.nl in order to comply with the requirements of the Quality Complaints and Disputes Care Act (Wkkgz)

Consumer: the natural person who, other than in the exercise of his profession or business, uses the services of an affiliated entrepreneur in the cosmetics industry;

Agreement: the agreement for a treatment and/or delivery of products in the field of external care;

Appearance care industry: the beauty care business;

Beauty care company: the company that provides treatments aimed at the care of the skin and appearance of people from a beauty point of view;

Disputes Committee: Disputes Committee ANBOS CBKZ, Answer number 570, 4200 WB Gorinchem.

Industry code: the code of the beauty care company, the 'Cosmetologist's Code';

Article 2 - Applicability

These General Terms and Conditions apply to the conclusion and implementation of all agreements in the cosmetics industry between the entrepreneur and the consumer.

Article 3 – Conclusion of the agreement

1. The agreement is concluded after the consumer has requested a treatment and the entrepreneur has indicated that it will carry out that treatment.

2. If the consumer has accepted the offer via digital means, the entrepreneur immediately confirms receipt of the acceptance of the offer via digital means and the agreement is concluded.

3. Prior to or at the start of the treatment or series of treatments, the entrepreneur must inform the consumer about the applicable price. For a series of treatments, the agreed price will not be increased in the interim.

4. During the treatment, the consumer can make additions to the treatment, whereby the applicable price will also be indicated here in advance.

5. The cancellation conditions, insofar as applicable, will be made known to the customer before the agreement is concluded.

6. If the consumer is younger than 18, treatment will only take place after written permission from the relevant parent/guardian or after telephone contact. One of the parents/guardians must also be present at the intake interview.

Article 4 – Obligations of the entrepreneur

1. The entrepreneur guarantees that the work performed by him complies with the agreement and is carried out with good and careful craftsmanship and using sound materials and resources.

2, The entrepreneur informs the consumer about the nature and scope of the treatment, the reasonably expected results and the possible risks associated with the treatment. The entrepreneur asks the consumer for information that is relevant to properly carry out the treatment.

3. The entrepreneur is expected to work in accordance with the applicable work and regulations and the state of the art, as these are reflected, among other things, in the applicable industry code issued by the HBA.

4. The entrepreneur will not perform any action that falls outside his professional competences.

Article 5 – Obligations of the consumer

1. The consumer must inform the entrepreneur of any specific wishes before entering into the agreement.

2. The consumer has the obligation to provide all information requested and necessary by the entrepreneur that he needs for the proper execution of the agreement.

3. It is the consumer's responsibility to assess whether specific information affects the performance of the agreement.

Article 6 - The offer

1. If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.

2. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious mistakes or errors in the offer are not binding on the entrepreneur.

3. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer.

Article 7 - The price

1. The price of the offer will be clearly indicated and described by the entrepreneur on the website of the practice. The price will be made available by the entrepreneur at the request of the consumer before entering into the agreement.

2. The entrepreneur reserves the right to adjust the prices in his opinion and will therefore make this known under the conditions of paragraph 1.

3. The prices stated in the offer of products and/or services include VAT.

4. Offers are valid during the stated term and/or while stocks last.

Article 8. Appointments and cancellations

1. If the client is unable to make the appointment, he must notify the entrepreneur as soon as possible, but no later than 48 hours prior to the appointment. If the client does not fulfill this obligation or fails to do so on time, the entrepreneur may charge the client 50% of the fee for the agreed treatment with a
   minimum of € 41,25 – 
2. With a subscription, cure or package, the appointment will expire if not canceled in time.
3. If the consumer arrives in the salon more than five minutes later than the agreed time, the entrepreneur may shorten the lost time for the treatment and still calculate the entire fee.
4. If you arrive more than fifteen minutes later than the agreed time in the salon, the entrepreneur can cancel the appointment and calculate the entire agreed fee with a minimum of € 82,50.
5. In the event of a No Show (not complying with the appointment without any form of notification), the entrepreneur may charge the full fee for the treatment with a minimum amount of €82,50. Barring proof to the contrary, the entrepreneur's administration serves as full proof that the agreement in question has been made.
6. The entrepreneur will make reasonable efforts to limit these costs as much as possible
7. If the consumer decides not to have the treatment carried out and if the entrepreneur does not inform this within 48 hours, the entrepreneur reserves the right to request compensation for lost income up to a maximum of the amount that was charged with the agreement involved. had agreed

Article 9 - Payment

1. Payments to the entrepreneur must be made in cash using a payment method generally accepted in the Netherlands. Cash payment also includes transfer of the amount due to a bank or giro account specified by the entrepreneur at the time of purchase or delivery or payment by means of electronic payment recognized by banks with the exception of a credit card.

2. If the consumer is unable to pay due to force majeure, the entrepreneur can give the consumer the opportunity to pay the amount to be paid afterwards. This must be done within the period of 14 calendar days. In the event of default, the entrepreneur has the right, subject to legal restrictions, to charge the reasonable costs made known in advance to the consumer.

3. With a series of treatments, the entrepreneur can oblige the consumer to pay in advance in 2 installments of fifty percent of the total price. When advance payment is stipulated, the consumer cannot assert any rights with regard to the execution of the products and/or services concerned, before the stipulated advance payment has been made.

4. An exception to paragraph 3 is formed by the consumer entering into a long-term obligation. These so-called subscriptions or cures often contain a discount on the current prices. In the event of premature termination of the subscription or treatment, the consumer is entitled to a refund of an amount of the treatments not taken. The entrepreneur hereby reserves the right to settle the discount on the applicable prices with the amount to be refunded. This arrangement lapses if the consumer has not followed the advice of the entrepreneur regarding the treatments and the consumer himself terminated the series of treatments early.

Article 10 – Personal data and privacy

1. Before the start of the first treatment, the consumer provides the entrepreneur with all data which the entrepreneur indicates are necessary or which the consumer should reasonably understand to be necessary for the careful execution of the treatment.

2. Notifying interim changes to the necessary information referred to in paragraph 1 is the full responsibility of the consumer.

3. The entrepreneur records the consumer's personal data in an automated system.

4. The entrepreneur handles the confidential data of the consumer in accordance with the guidelines as stated in the Personal Data Protection Act.

5. The entrepreneur will not sell or rent consumer data to third parties without written permission from the consumer.

6. The entrepreneur can only make treatment data available to the general practitioner or medical specialist if applicable with the consent of the consumer.

7. If necessary, the entrepreneur can contact the general practitioner or medical specialist for consultation, unless the consumer clearly indicates against this at that time.

8. Own personal and treatment data can be viewed by the consumer at all times.

Article 11 - Confidentiality

1. Entrepreneur is obliged to maintain the confidentiality of all confidential information that the consumer has communicated during the treatment. Information is considered confidential if this has been communicated by the consumer or if this results from the nature of the information.

2. Confidentiality lapses if, on the basis of a statutory provision or a court decision, the entrepreneur is obliged to provide the confidential information to third parties.

3. The entrepreneur has a reporting code for domestic violence and child abuse.

Article 12 - Liability

1. The entrepreneur is liable to the consumer for damage resulting from a shortcoming attributable to the entrepreneur or a person in his employ or trainee. The entrepreneur is insured for this by means of a professional liability insurance.

2. The consumer is liable to the entrepreneur for damage suffered by the entrepreneur that is caused by a shortcoming attributable to the consumer.

3. The entrepreneur is not liable for damage, of whatever nature, caused by the fact that the entrepreneur relied on incorrect and/or incomplete information provided by the consumer.

4. The entrepreneur is not liable for loss, theft or damage to personal property that the consumer has taken to the practice.

Article 13 - Complaints

1. The consumer will report complaints about a treatment received or a product purchased within 7 calendar days to the entrepreneur in writing or electronically.

2. The entrepreneur will investigate complaints adequately and will repair any shortcomings if possible within a period of no later than 6 weeks, unless this cannot reasonably be expected of him in connection with the circumstances.

3. In the event of a reaction of the skin to a treatment or purchased product, the consumer must inform the entrepreneur within 24 hours. The entrepreneur will then request the consumer to come to the practice within 24 hours or, if this is not possible, to provide clear photos digitally. If the consumer does not comply with this, the entrepreneur will not be able to offer a suitable solution.

4. If the complaint cannot be satisfactorily resolved in mutual consultation, a dispute will arise that can be submitted to the complaints officer. If a solution cannot be reached after the intervention of the complaints officer, the dispute will be submitted to the Disputes Committee.

Article 14 – Dispute resolution

1. Disputes between the consumer and the entrepreneur about the conclusion or implementation of the agreements can be brought before the Disputes Committee (www.erisietsmis consideration.nl) by both the consumer and the entrepreneur.

2. A dispute will only be dealt with by the Disputes Committee if the consumer has first submitted his complaint to the entrepreneur.

3. After the complaint has been submitted to the entrepreneur, the dispute must be submitted to the Disputes Committee no later than three months after it has arisen.

4. If the consumer submits a dispute to the Disputes Committee, the entrepreneur is bound by this choice. If an entrepreneur wishes to submit a dispute to the Disputes Committee, he must ask the consumer to state whether he agrees within five weeks. In doing so, the entrepreneur must announce that he will consider himself free to bring the dispute before the court after the expiry of the aforementioned period.

5. The Disputes Committee makes a decision with due observance of the provisions of the regulations applicable to it. The decisions of the Disputes Committee are made pursuant to those regulations by way of binding advice. The regulations will be sent on request. A fee is payable for the handling of a dispute.

6. Only the court or the Disputes Committee referred to above is authorized to take cognizance of disputes.

Article 15. Right of withdrawal

When delivering products:

1. When purchasing products, the consumer has the opportunity to dissolve the agreement without notice for reasons during 7 days. This term will expire on the day following receipt of the product by the consumer or a consumer appointed by the consumer and notified to the entrepreneur.
2. During the cooling-off period, the consumer will handle the product and the packaging with care. In case of withdrawal, the product must not have been used and must be returned in its original condition.
3. If he makes use of his right of withdrawal, he will return the product with all accessories supplied and in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.
4. If the consumer wishes to make use of his right of withdrawal, he is obliged to make this known to the entrepreneur within 14 days after receipt of the product. The consumer must make this known by means of the model form.
5. After the consumer has indicated that he wishes to make use of his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods have been returned on time, for example by means of proof of shipment.
   If, after the expiry of the periods mentioned in paragraph 2 and 3, the customer has not disclosed the intention of making use of his right of withdrawal or resignation. The product has not returned to the entrepreneur, the purchase is a fact.

On delivery of services:

1. When providing services, the consumer has the option to dissolve the agreement free of charge up to 48 hours prior to the appointment without stating reasons. The statutory period of 14 days does not apply to leisure services for which you agree on a date or period.

Article 16 – Conduct

1. The consumer should behave in and around the practice according to generally accepted standards. Smoking is prohibited in the entire building.

2. The treatment room is only accessible after permission from the entrepreneur.

3. If, after repeated warnings, the consumer continues to show inappropriate behavior, the entrepreneur has the right to refuse or deny the consumer access to the property, without stating reasons.

Article 17 – Final provision

The latest version or the version that applied at the time of the conclusion of the agreement is always applicable. The latest version is always available for inspection on the entrepreneur's website: www.beautyunlimitedamsterdam.nl