Complaints procedure webshop and remote delivery
- The entrepreneur has a well-publicized complaints and deals with complaints under this procedure.
- Complaints about the implementation of the agreement must be submitted fully and clearly described to the entrepreneur within 2 months, after the consumer has discovered the defects.
- Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will do so within 14 days
answered with a message of receipt and an indication when the consumer can expect a more detailed answer. - If the complaint can not be resolved by mutual agreement, a dispute arises which is susceptible to the dispute settlement.
- In the event of complaints, a consumer must first turn to the entrepreneur. If the web store is affiliated with Stichting WebwinkelKeur and in the event of complaints that cannot be resolved in mutual consultation, the consumer must contact
WebwinkelKeur Foundation (www.webwinkelkeur.nl), it will mediate free of charge. Check whether this webshop has an ongoing membership via https://www.webwinkelkeur.nl/ledenlijst/. If a solution is not yet found, the consumer has the option to have his complaint handled by the independent independent contractor appointed by Stichting WebwinkelKeur.
disputes committee, the decision of this is binding and both the entrepreneur and the consumer agree with this binding decision. There are costs associated with submitting a dispute to this disputes committee, which are paid by the consumer
should be submitted to the appropriate committee. It is also possible to register complaints via the European ODR platform (http://ec.europa.eu/odr). - A complaint does not suspend the obligations of the entrepreneur unless the entrepreneur indicates otherwise in writing.
- If a complaint is found by the vendor, the vendor will either replace or repair the goods at its option or delivered.