📦 Retourneren & Herroepingsrecht
You have the right to cancel your order 14 days after receipt cancel without giving any reason. After cancellation you will then have: another 14 days the time to return the product.
❌ Uitzonderingen – supplementen & skincare
This applies to a number of products right of withdrawal expires once the package has been opened or the seal has been broken. This concerns:
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Dietary supplements
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Skin care products (skincare)
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Skincare equipment
These products fall under the exception in article 6:230p sub f of the Dutch Civil Code: the right of withdrawal is excluded for products that are not suitable for return for hygienic or health reasons once the seal has been broken.
🧴 Dit betekent dat Opened supplements or skincare products cannot be returned.
✅ Wat ontvangt u terug?
If you return an unopened product correctly, you will receive it full purchase amount, including standard shipping costs.
ℹ️ Indien u bij aankoop heeft gekozen voor een duurdere verzendoptie (zoals expresslevering), wordt alleen de standaard verzendmethode vergoed.
💸 Kosten voor retourzending
The following costs are borne by the customer:
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Return shipping costs to our webshop (average €8.25 via a parcel service)
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Processing costs by €4.95 per return
(These will be deducted from the amount to be refunded)
📬 Retourvoorwaarden
To process a return correctly:
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Serves the product complete, undamaged and in original packaging, including accessories, must be returned.
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Register your return via us [contact form]
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NB: The risk of return shipment lies with the buyer.We recommend to order the package insured and/or with track & trace to avoid loss or damage.
⏱️ Terugbetaling
Once we have received the returned product or you have provided proof of shipping, we will deposit the amount within 14 days back via the original payment method – minus €4.95 processing costs.